What Should Do if the iOS Device Can't Be Recognized by Software



updated on 2018-08-09 to FAQ

This error can be caused by the following reasons:

  1. The iOS device is locked by screen passcode.
  2. iTunes is not installed properly or initialized properly.
  3. The mobile device is in Recovery or DFU mode.
  4. The anti virus software is running on your computer and blocking the connection.

To fix this issue, follow the steps below.

  1. Enter the screen passcode and unlock the iOS device.
  2. Reconnect the iOS device with your computer or try using another USB cable.
  3. Download and install the latest version of iTunes to your computer here: https://www.apple.com/itunes/download/
  4. If connecting the iOS device to the computer for the first time, remember to tap Trust on the device when it prompts for authorization.
  5. If the device is in DFU or Recovery mode (dark screen with iTunes icon), hold down the Home button and Power button and release until device boots up again (you will see an Apple logo).
  6. Please close your anti virus software during the recovery process.

If you have any question, you can send an email to [email protected], we will reply you as soon as possible.